This Return and Refund Policy applies to all purchases made on the website operated by AFFLUENCE FILMS PRIVATE LIMITED under the brand name Affluence Films.

Legal Entity Name: AFFLUENCE FILMS PRIVATE LIMITED
Brand Name: Affluence Films

1. Digital Product Policy

Affluence Films sells access to digital content such as webseries episodes, streaming videos, and related digital entertainment content.

No physical product is shipped to the user.

Once digital access has been granted, the content is considered delivered.

2. No Return Policy

Since Affluence Films provides digital streaming content, there is no return option after purchase.

Digital content cannot be physically returned once access has been provided.

Therefore, return requests are not applicable to purchases made on Affluence Films.

3. Refund Policy

All purchases made on Affluence Films are final and non-refundable.

Once access to digital content has been granted, refunds, cancellations, or exchanges are not permitted.

This includes, but is not limited to:

• Paid webseries episode access

• Digital video content

• Streaming access

• One-time digital purchases

• Future subscription-based digital access, if introduced

4. Access Issue After Successful Payment

If your payment is successful but you do not receive access to the purchased content, please contact our support team within 48 hours of the transaction.

After verification, we may resolve the issue by:

• Restoring access to the purchased content

• Manually enabling user access

• Verifying the order and account details

• Issuing a refund only where appropriate and at our discretion

Verified technical issues caused by our platform will be resolved by restoring access or, where appropriate, issuing a refund at our discretion.

5. Duplicate Payments

Duplicate payments will be reviewed and refunded after verification.

A duplicate payment means the same user has been charged more than once for the same digital content due to a technical or payment gateway issue.

To request duplicate payment verification, users must contact support with:

• Registered email address

• Mobile number used during checkout

• Payment date and time

• Transaction ID or payment reference number

• Screenshot of payment, if available

After verification, eligible duplicate payments may be refunded to the original payment method.

6. Failed or Pending Payments

If your payment fails, your order will not be considered successful and access to the digital content will not be granted.

If the amount is debited but the payment status is failed or pending, the issue may be handled by the payment gateway or bank as per their settlement process.

Affluence Films is not responsible for banking delays, payment gateway delays, UPI failures, or network-related issues beyond our control.

7. Cancellation Policy

Orders for digital content cannot be cancelled once the purchase has been completed.

Once payment is successful and digital access is granted, cancellation is not permitted.

If subscription services are introduced in the future, users may cancel before the next billing cycle. Access will remain available until the end of the current billing period.

8. Non-Refundable Situations

Refunds will not be provided in the following cases:

• User changes their mind after purchase

• User does not like the content after watching

• User purchased the wrong content by mistake

• User has slow internet or device-related issues

• User is unable to watch due to personal network problems

• User shared account credentials with others

• User violates content usage or anti-piracy rules

• User attempts to record, copy, distribute, or misuse the content

• Access has already been granted and used

9. Technical Issues

Streaming quality depends on the user’s internet connection, device, browser, and network conditions.

Temporary buffering, low video quality, or interruptions may occur due to factors beyond our control.

Before contacting support, users should try:

• Refreshing the page

• Logging out and logging in again

• Checking internet speed

• Trying another browser

• Clearing browser cache

• Using the same account used during purchase

If the issue still continues and is caused by our platform, we will make reasonable efforts to restore access.

10. Refund Processing Time

If a refund is approved after verification, it will be processed to the original payment method.

Refund processing time may depend on the payment gateway, bank, card network, UPI provider, or wallet provider.

Affluence Films is not responsible for delays caused by banks or payment service providers.

11. Contact for Refund or Access Support

For refund review, duplicate payment verification, or access issues, please contact us within 48 hours of the transaction.

Affluence Films Customer Support
Email: affluencefilmsanddrama@gmail.com

Please include your registered email address, payment screenshot, transaction ID, and a clear description of the issue.

12. Acceptance of Policy

By purchasing digital content on Affluence Films, you acknowledge that you have read, understood, and agreed to this Return, Refund and Cancellation Policy.

© 2026 Affluence Films. All Rights Reserved.